US Specialty Formulations, a rapidly growing pharmaceutical manufacturer centrally located in the Lehigh Valley, Pennsylvania, has an opportunity for a Customer Service / Administrative Associate. This person is responsible taking customers’ orders and answering questions regarding company products and services. Communication will take place over the phone or via email. Additionally, this role includes helping other departments with ordering, document control, and light office management duties. The candidate must be detail oriented and effective in verbal and written communication. This position reports directly to the Controller.

Primary Duties and Responsibilities:

• Answer phones and emails
• Place orders and invoice customers
• Take credit card payments
• Address customer concerns and escalate if necessary
• Collections of past due bills
• Monitor the front door as part of a team
• Schedule meetings, lunches, etc. for executive staff
• Organize and maintain office supplies
• Perform clerical tasks as assigned by the Controller and Quality Director
• Pack orders on occasion

Minimum Knowledge, Skills, and Abilities:

• Must be detail oriented, organized, and thorough at maintaining schedules
• Capable of prioritizing multiple responsibilities and projects
• Proficient writing abilities
• Knowledge in Microsoft Word, PowerPoint, and Excel
• Ability to learn new software programs

Background and Experience:

• Associate’s degree
• 1-3 years of related experience in a position with similar skills and duties

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Allentown, PA 18103: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)